PRIVACY POLICY

This Privacy Policy describes how TRAVLR Vacation Homes (“TRAVLR,” “we,” “us,” or “our”) collects, uses, and protects information in connection with our public website at staytrvlr.com, our AI-powered property estimate tool, and our homeowner partnership program (collectively, the “Services”).

It applies to all visitors, prospective and current homeowners, and other users of our Services. If you are also a party to our Partnership Agreement, this policy works alongside the data provisions of that agreement.

We collect information from several sources, including:

• Directly submitted information: name, phone number, email address, and property address that you provide through the estimate form or information-request links.
• Enrichment data: for leads sourced through data syncs, owner name, mailing address, and contact information obtained through licensed third-party data providers, including BatchData and People Data Labs. This is a different collection method than your direct submission and is collected only as permitted by applicable law.
• Communications data: records of calls, text messages, and emails exchanged with TRAVLR, which may include call recordings and message content.
• Payment and financial information: processed through Stripe Connect. TRAVLR does not directly collect or store your bank account or full payment card details.
• Website usage data: cookies, analytics, IP address, and browser or device information.

We use the information we collect to provide and improve our Services, including:

• Providing property revenue estimates and management services;
• Outreach and communication, including calls, SMS, and email;
• Processing payouts through Stripe;
• Executing contracts through DocuSign;
• Improving our Services through aggregate or anonymized analysis; and
• Complying with legal and regulatory requirements.

When you provide your mobile phone number and consent to receive text messages from TRAVLR Vacation Homes, we will only use that number to send the messages you agreed to receive (property management services, revenue estimates, appointment scheduling, and account updates).

We do not sell, rent, or share your mobile number or SMS opt-in information with third parties or affiliates for marketing or promotional purposes.

Message frequency varies. Message and data rates may apply. You can reply "STOP" at any time to opt out or "HELP" for help.

Opt-in: SMS opt-in occurs through web form submission (where you provide your mobile number and check the consent box) or verbal consent provided during agent calls. Consent to receive SMS is not a condition of using the Services or purchasing any product or service. You may withdraw consent at any time by replying "STOP" to any message or by contacting us at the information below.

We work with trusted third-party service providers to operate our business, including payment processing, electronic signature services, and communications infrastructure. These providers process information solely to help us deliver our services to you and are contractually restricted from using your information for their own independent marketing purposes. This is different from selling or sharing your information for third-party marketing, which we do not do.

We also obtain enrichment data from licensed data providers, including BatchData and People Data Labs, which act as data sources for our outreach. These providers are subject to their own terms and applicable data-protection requirements.

We retain information for as long as necessary to provide the Services and comply with legal obligations. Leads marked "Not a Fit" and concluded homeowner relationships are deleted or de-identified when no longer needed, except where retention is required by law or to resolve disputes.

You have the right to:

• Request access to the information we hold about you;
• Request deletion of your information; and
• Opt out of communications. We maintain a "Do Not Contact" flag on your record — honoring your opt-out is a real, enforced mechanism within our systems, not merely a policy statement.

California residents (CCPA/CPRA): California residents have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. Although TRAVLR does not sell personal information, we address this right as required by California law.

Other states: TRAVLR operates a multi-state portfolio. Residents of states with their own privacy statutes may have additional rights; we will respond to such requests as required by applicable law.

We use cookies and analytics tools to understand website usage and improve our Services. You can control cookies through your browser settings; disabling cookies may affect some features of the website.

We take reasonable measures to protect stored information, including encryption and access controls that limit data to authorized personnel. No system is perfectly secure, but we work to safeguard your information consistent with industry practice.

Our Services are not directed to minors, and we do not knowingly collect personal information from children. Given the nature of our business, property owners are adults by definition. If you believe we have collected information from a minor in error, please contact us and we will delete it.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date, and where appropriate we will provide direct notice. Your continued use of the Services after changes become effective constitutes acceptance of the revised policy.

For privacy questions or requests, please contact us:

• Email: info@staytrvlr.com
• Phone: (949) 539-8862