GUEST RESOURCES

Frequently Asked Questions

Find answers to common questions about your stay

What is your cancellation policy?

Our cancellation policy varies by property. Most properties offer a full refund if cancelled 30 days before check-in. Please review the specific policy for your selected property.

When can I check in and out?

Standard check-in time is 4:00 PM and check-out is 11:00 AM. Early check-in or late check-out may be available upon request for an additional fee.

Are pets allowed?

Select properties are pet-friendly. Use our advanced filters to find pet-friendly options. Additional pet fees may apply.

Is there parking available?

Most properties include complimentary parking. Specific parking details are provided in each property's amenities list.

How do I get the keys?

We'll provide detailed check-in instructions via email 48 hours before your arrival, including access codes or key pickup information.

Rental Agreement

Standard short-term rental terms and conditions

Shipment Authorization

Authorization for grocery stocking and deliveries

Credit Card Authorization

Payment authorization for reservations and incidentals

Travel Insurance

Protect your vacation with CSA Travel Protection